Below are the answers to the most commonly asked questions. If you can not find the information you require please call (416) 440-0123, or email email@example.com.
- What are your hours of operation?
Our showroom is open:
Sunday – Closed
Monday – Closed
Tuesday – 10:30am-5:30pm
Wednesday – 10:30am-5:30pm
Thursday – 10:30am-8:00pm
Friday – 10:30am-5:30pm
Saturday – 11:00am-5:00pm
- What can I get in exchange for my jewellery?
When you sell an item at Van Rijk Jewellers, you can choose to receive a competitive cash offer, an even higher in-store credit, or cash plus trade value.
- Do I need to arrange a consultation?
When you are looking to sell a piece of jewellery, watch or gold, you must arrange an appointment for the buyer to take a look at it. If you are looking to trade or you are looking to buy something from Van Rijk, you do not need an appointment. Kindly note that we cannot provide quotations over the phone.
- Do you have a layaway program?
Yes we do. Our layaway plan allows our customers to choose the pieces they want and have extra time to pay for them. We offer a four month layaway without any interest.
First payment of 25% down, followed by three monthly payments of 25% each time. All layaway deposits are non refundable.
- What does your warranty on watches include?
Following your purchase, you have warantee for one year. One year warranty covers the actual working of the timepiece as long as it has not been tampered with.
- What does your warranty on watches not include?
Your warranty does not include:
– Damage including scratches, crystals, straps, bracelets, bezels, buckles, cases, dials, hands, crown, pushers,
– Damage caused by impact, vibrations, magnetic fields, batteries
– Physical damage
– Water damage, (damage arising from moisture or water)
– Damage or defects from normal wear
– Misuse (knocks, dents, crushing)
Any modifications, alterations or opening of the case performed by any party other than Van Rijk Jewellers will render the warranty null and void.
Since we are not authorized dealers for these watches, we can not supply the factory warranty.
Van Rijk Jewellers can not guarantee the authenticity of any individual watch component parts for vintage watches due to repairs performed over the lifetime of the watch which may have resulted in the replacement of original parts.
- Do you offer gift certificates?
Yes. Please call us at 416 440 0123 or come visit our showroom to arrange a personalized gift certificate.
- Are any of the watches that you sell brand new?
No. We do not sell any brand new watches nor are we authorized dealers.
- Are all of the products displayed online in stock?
If an item is listed on our website, it is most likely in stock. However, because these items are also available in our Van Rijk store, there is a possibility that an item has been sold and has not been removed from the website immediately. In the unlikely event that this happens, we will refund your purchase immediately.
- How do we know your watches are authentic?
Van Rijk guarantees the authenticity of every watch sold through our website. Our watches are inspected by our Swiss-Trained professional watchmakers. Van Rijk will provide a written guarantee of authenticity.
- Why buy from Van Rijk Jewellers?
We are an established brick and mortar store since 1985, with a showroom located in Toronto, Canada. We have built up a clientele and a large inventory of unique products that have charm, history and craftsmanship while providing top of the line service that creates a memorable positive experience for customers. We do not do consignment – everything has been purchased and bought outright which means we price things to sell.
- Why sell to Van Rijk Jewellers?
Three generations of our family have taken pride in the Van Rijk name. Tradition and legacy is what has gotten us to where we are. We respect the desire to have your family heirlooms treated with respect to their legacy and importance.Our reputation is what sets up apart from our competition. In order for you to feel good about your experience and recommend us to your peers, we walk you through how we get to your valuation – this way you will see that we are fair, honest and transparent.
Van Rijk does not do consignment and pays on the spot. When selling, we provide you with three different options: full cash buy out value, cash + trade or full trade value that saves you the 13% tax.
- Where can I park?
Parking lot behind building or across the street at Loblaws